Terms & Conditions

Introduction

www.rockabella.co.za ("the site") enables buyers to shop for items including jewellery, handbags and accessories by selected local and international brands ("the products") online. All visitors to the site ("users" or "you") will be able to see the products on offer, but only those who have registered for an account on RockaBELLA ("RockaBELLA account holders” or “you”) are able to order.

Legally binding contract

All users and account holders, including those that order from the site ("buyers") are bound by these terms and conditions ("Ts & Cs"). By registering, or using the site at all, you recognise that you've read and accepted these terms and conditions.

With whom are you entering into a contract?

The site is owned and run by RockaBELLA, a company incorporated in the Republic of South Africa (herein after referred to as “RockaBELLA”). More information about RockaBELLA is available at the end of these terms and conditions.

Products and availability

Please note that the stock of all items on offer is limited. RockaBELLA will make all reasonable attempts to ensure that special offers are brought to an end when stock runs out. If it happens that RockaBELLA is unable to fulfill any order at the advertised price because stock is sold out, RockaBELLA will let you know.

 

Order & Payment Procedure

  • Register as a customer.
  • Select your products by adding it to the cart.
  • Proceed to checkout.
  • Within 24 hours we will send you a proforma invoice which will include delivery charges.
  • Once you've accepted the Proforma Invoice and paid via EFT we will arrange delivery.

We do not have Credit Card facilities available on our website

 

Cancelling and ending orders

RockaBELLA reserves the right, in the interest of preventing fraud, to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you. RockaBELLA will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return item(s) purchased.
 

What you pay for

The price of each product is given in the product information. In case of a sale or special offer, the discount price is shown.

Delivery fees
RockaBELLA will inform you of the delivery fees once the order has been recieved.

Errors
RockaBELLA makes every reasonable attempt to display purchase prices and delivery costs accurately. If, however, the product is offered at an erroneous price (or an incorrect delivery cost is displayed), RockaBELLA will not be obliged to supply products at the incorrect price/delivery fee. RockaBELLA will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price/delivery fee.
 

Paying by credit card

We accept payments made by Visa and MasterCard credit and debit cards (in RockaBELLA's shop, currently not offered online), as well as EFT.
 

Paying by EFT

In the EFT process, be sure to use your order number as payment references. Note you have 24 hours to pay once you've placed an order. We'll start processing the order once your bank forwards your payment to us, but depending on the bank it can take up to 3 days.
 

Delivery

Place of delivery
RockaBELLA delivers within business hours in the Republic of South Africa. As buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery. Your parcel will be delivered to the address you specify in the checkout process.

Delivery time and delays
Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa is 6 working days. Deliveries are made to street addresses or to your nearest post office, therefore no deliveries to PO Box addresses.  All RockaBELLA deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

Delivery completed
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address, or you are notified that the parcel is waiting for you at the post office. This also applies when the package has been handed over by the courier, as indicated in the courier's tracking system. It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of RockaBELLA.
 

Defective items, returns and reimbursement

  • No cash refunds
  • Exchange within 7 days on jewellery after order has been recieved.
  • No exchanges without a receipt.
  • No echanges without all tags in place.
  • No exchanges on Michelangelo products.
  • No vouchers on sale items.
  • Goods remain the property of RockaBELLA until fully paid.

 

Discount Vouchers and Coupons

RockaBELLA may release printed or digital discount vouchers/coupons [hereafter referred to as vouchers] from time to time. Such vouchers may be available through the website and/or from third-party websites, in magazines and other media.

General
Vouchers can be used for discounts on the site only as long as the voucher is valid. Given expiry dates cannot be moved.

Promotional vouchers
Promotional vouchers are issued at RockaBELLA's discretion. Users don't have the right to promotional vouchers and can't earn them. Promotional vouchers are issued with specific terms and conditions that regulate how and when they can be used. In general, unless otherwise specified on the voucher itself: a voucher is only valid for 30 days from date of issue. A voucher can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the voucher.
A voucher can only be used once and only one voucher can be used per shopping basket. Vouchers are not transferrable and cannot be exchanged for cash. The discount value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

If you want to return an item bought with the use of a voucher
If you have redeemed a voucher or discount voucher against a purchase, and you'd like to return all items purchased, RockaBELLA will refund you or credit your account with the rand value of the purchase and re-issue the voucher or discount voucher, with the same associated terms and conditions.

If you have used a voucher or discount voucher against a purchase and then return some of the items purchased, RockaBELLA will recalculate the total value of your purchase AFTER the returned item(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the voucher, RockaBELLA reserves the right to deduct the value of the voucher off the refund for the returns, or, should you have credit in your RockaBELLA account, to debit the value of the voucher off your account balance.

Promotion vouchers cannot:

  • Be used to buy other vouchers
  • Be exchanged for cash
  • Be transferred to anyone else
  • Be used after the expiry date which is 30 days from date of issue
  • Be used together with any other promotion, including against sales/ clearance items that have already been discounted or are on special offer

 

Security

 

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted. RockaBELLA will claim civil damages from such person if RockaBELLA suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party. You allow RockaBELLA to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

RockaBELLA has no access to any confidential information regarding your payment method. Only RockaBELLA's banking partner will access confidential information (such as your credit card number, expiry date, CVV etc.) from time to time.
 

Indemnity

RockaBELLA is responsible for adhering to the Consumer Protection Act 68 of 2008 ("CPA") with the sale of any products from the site. Similarly, RockaBELLA is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither RockaBELLA nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content. Furthermore, RockaBELLA provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing info@rockabella.co.za

Although the products on the site may be under guarantee, the site itself is offered on an "as it is" basis and is not set up or delivered according to your individual specifications. It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as RockaBELLA's official stance. We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.
 

Applicable Laws

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs. You and RockaBELLA are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions. Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.
 

Privacy

RockaBELLA has to take all reasonable steps to protect your personal information. For the ends of this clause, ""personal information"" is defined according to the details in the Promotion of Access to Information Act, number 2 of 2000 (PAIA).
RockaBELLA is authorised to gather, store and use the following of your information:
Name and surname
Date of birth
Gender
Citizenship
Nearest city
Non-personal click patterns
Email address
IP address, and
ID or passport number
RockaBELLA is entitled to gather, store and use the above information for the following purposes:

  • To greet you when you access the site
  • To inform you (if you have agreed to this) of facts regarding your access and use of the site
  • To inform you (if you have agreed to this) of competitions and promotions offered by RockaBELLA or its partners
  • To set up non-personal statistics about internet habits, click patterns and access to the site
  • To verify your identity when you make a transaction through RockaBELLA.co.za
  • To ensure the products are received by the addressee
  • For remarketing purposes
  • The above information is either gathered electronically through the use of ""cookies"", or provided by you voluntarily. You can regulate the use of ""cookies"" independently with your personal search engine settings
  • You can choose to not receive any direct marketing information from RockaBELLA and its partners

RockaBELLA is entitled to gather, store, compile and share any information gleaned from you, subject to the following conditions: RockaBELLA may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process.

RockaBELLA may compile, use and share any information that has no bearing on any particular individual, and RockaBELLA owns and reserves the right to non-personal statistical information gathered and complied by RockaBELLA. You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought."
 

Changes to terms and conditions

RockaBELLA may, at its own discretion, change these terms and conditions or any part thereof. If you are a registered account holder, RockaBELLA will inform you of changes by email (to the address you use on registration). At such point, it will be your responsibility to read through the revised terms and conditions to ensure you're satisfied. If you're dissatisfied, you have the right to terminate your registration on RockaBELLA.

If you are NOT a registered user, RockaBELLA will be unable to let you know of changes to these terms and conditions. It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you're satisfied with the changes. If you're dissatisfied with any changes, you should not use the site in any way.
 

Terms and discontinuation

These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by RockaBELLA from time to time (as described above), for as long as the website continues to exist and be operated. RockaBELLA is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.

If you don't meet your obligations regarding these terms and conditions, including any incidents about payment and price or an order, and you neglect to rectify such non-adherence within 5 working days after RockaBELLA has instructed you to do so, your access to the service will be blocked. We have the right to close your account and deny you access to the site, depending on the severity of your actions. Such action on the part of RockaBELLA will not have any negative effect on any damages RockaBELLAmay claim.
 

Copyright and other intellectual property

Any and all copyright relating to the website, including these terms and conditions, is held by RockaBELLA. All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends.  We advise you to inform RockaBELLA of any offensive or illegal material.

All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence of RockaBELLA. As such they are protected by local and international legislation and agreements.

We are stockists of:
Exclusive Silver Jewellery Michelangelo PANDORA RING DING Thomas Sabo